Thursday, 5 September 2013
Manufacturers know best!
Today my washing machine decided to throw up an error code. This is my 'as new' expensive 8kg Hotpoint washing machine that has been in storage for the last 3 years due to us having a machine supplied in our last private rented house.
When I brought my machine out of storage I was mega excited (I know, it's the little things!). My all singing all dancing machine was back.
After 3 weeks of washing the machine has given this error code and so this morning I called out a local washing machine repair company.
We were quoted £59.99 for the call out fee and £284 for the repair as the machine needs a new circuit board. We were also told that we would need Hotpoint themselves to come out to "code" the part to the machine (extra cost). We were also informed that Hotpoint machines are not built to last if they have heavy use!!
I had my usual "end of the world" meltdown. Would it be better to buy a new, but cheap machine to get us by, rather than pay a huge repair bill?
Once I had regained composure I decided to call Hotpoint themselves.
Wow, what a difference. Hotpoint were horrified at the price quoted to me for repair and were immediately keen to resolve the problem themselves. They did agree that a circuit board fitted by another company would need to be coded by one of their engineers, but if I had the work done by them completely it would cost me significantly less.
In this instance less is good!
Hotpoint offered me two options.
1. A fixed price repair. The repair would be completed, including the call out for a flat rate of £109. The parts would be guaranteed for 90 days.
2. A service plan. The service plan would cost £15 per month for 12 months. The repair would be covered within this monthly plan and any repairs after this one would also be included as well as any accidental damage. If within this period my machine is deemed unrepairable then a replacement machine would be sent.
I have decided to go with option 2. This option will cost me £180. Still more than £100 pounds cheaper than using the local repair company.
My reason for choosing option 2 is because with three children my machine is used every day and with our tight budget to know that we can spread the cost of these first repairs and any further that might be needed over the course of a year is a must have.
On top of that, Hotpoint are coming out tomorrow to carry out the repairs, so a swift service too.
I had always been under the impression that contacting a manufacturer for a repair would be the more expensive option, however, Hotpoint have proved that this is not the case. I am very impressed so far and will be super pleased if my machine is up and working again tomorrow afternoon.